The Terms & Conditions
Yes, I think it's boring too, but it has to be
said..........
Jollies, Gran Canaria
CURRENCY - Payment is required in GBP
or in Euro's. If paying in Euro's payment must be made direct into our
Spanish Bank account.
BOOKING CONFIRMATION - Do not book your
flights until we have confirmed your booking! Should you choose to book
flights before receiving an email or other form of
written confirmation from us to say that your dates have now been secured,
you do so at your own risk. We will not be responsible for any costs
you may incur {to include but not be limited to, flights} should we
be unable to offer you confirmation of those dates. We do not recommend
you make a deposit payment to us until written confirmation has been
received from us to state that we are temporarily holding your dates
awaiting a payment. If, having made your payment and received
our confirmation of your booking, you are then unable to find flights
that suit you within 12 hours of making your on-line payment we will
return your payment in full, no questions asked. By booking
with us it will be deemed that you have read ALL our Terms and Conditions.
Your agreement to our Terms and Conditions will be required on the booking
form that you will be required to complete.
REFUNDABLE DAMAGE DEPOSIT - The refundable
damage deposit is to cover costly breakages (not just the odd cup etc!!),
damage, exceptional cleaning [such as mattresses, walls, ceilings etc],
or any expenses, losses or costs incurred and is to be paid at least
8 weeks prior to departure.
The damage deposit also covers the call out of our House Managers in
non emergency situations or in circumstances arising out of your own
neglect, i.e if you have locked yourself out. The deduction against
your damage deposit will be the current call out rate payable to our
House Managers. This call out charge is currently a minimum of £15.
Lost keys will charged at the cost price of replacement.
Leaving the safe locked with the code you have set will
inevitably incur call out charges of both the house manager or her representative
and the safe engineer.
Whilst you are winging your way back to the UK my keyholder will be
confirming to me that all is well at the apartment. Once you have returned
the keys to me I will return your £50 refundable damage deposit
within 48 hours by Paypal or in the form of a cheque to the first person
named in your booking form.
YOUR CONTRACT - By booking the Jollies
apartment, you are entering into a contract with us and you are agreeing
to all our Terms and Conditions. A breach of our Terms and Conditions
by you or any member of your group, at anytime within your stay, will
break the contract between us. A breach deemed serious enough by me
will result in you and all members of your group being asked to leave
the accommodation immediately. The Spanish police will enforce eviction
if necessary.
EMAIL ADDRESS - Please notify me of any
email address change – as this will be where the property address
and directions will be sent to, in addition to any last minute correspondence.
HOME ADDRESS - Please notify me of any home address
change – as this will be where the property keys are posted to.
INSURANCE - It is a condition of booking that you have
holiday insurance and you agree that we have advised you of the need
for each party member to have insurance with at least standard cover
which includes (but is not limited to) cancellation cover, theft, damage
& injury. You further agree that we are not responsible for any
losses, damage or injury under any circumstances.
CANCELLATIONS - WITHIN 12 HOURS OF BOOKING - Should
you, for instance, be unable to find flights that YOU want within 12
hours of receiving our written confirmation that your dates have been
secured, all monies paid will be returned to you in full providing we
have received your written request to cancel within 12 hours. Cancellations
outside the 12 hour period stated above, may result in costs being incurred.
MORE THAN 8 WEEKS PRIOR TO DEPARTURE - If you cancel the
booking more than 8 weeks prior to departure, then providing I am able
to re-let I will return your deposit to you less any costs I have incurred
(advertising etc).
LESS THAN 8 WEEKS TO DEPARTURE - If you have to cancel with 8 weeks
or less left to your departure date you will already have paid the full
balance plus the refundable deposit. You will get the refundable damage
deposit back, of course. If I am able to re-let the property for the
full period of your booking your payment will be returned to you less
any costs and/or losses that I have incurred. I promise I will try very
hard to be able to return as much of your payment to you as I can. I
have no wish to make money from your cancellation! Hopefully, we can
work together to make this a less costly experience for us both. But
remember, insurance takes away that headache for you (and having insurance
is a condition of booking). Let us both try to keep each others losses
to a minimum in such unfortunate circumstances.You may be able to claim
any losses from your travel insurance provider. So please, just as you
would do for any other holiday - you must make sure that you are insured.
This is a condition of making your booking and is your responsibility.
UNPAID MONIES - Holiday balances must be received on or before the due
date shown on your invoice (8 weeks before departure). Holiday balances
which remain unpaid 7 days after the due date without prior written
or emailed agreement will result in the dates being released and your
booking cancelled. In such instances your deposit will be lost.
HOLIDAY AMMENDMENTS - Name changes or additions to
the original booking are accepted. They will incur a £5.00 administration
charge per name. Date changes will be accommodated where possible (other
than last minute) and will incur a £10 administration charge.
It is not possible to guarantee that date changes will be possible.
RESTRICTIONS - We
don't let Jollies to groups of teenagers (i.e.
under 21's) or any
teenagers holidaying without parents, under any circumstances. The maximum
occupancy is 4 persons for couples and families and 2 persons for singles.
We will not permit 5 (or more) persons under any circumstances.
I reserve the right to refuse to let the property to any individual,
group or family that I choose and I need not offer any explanation or
reason.(Unlikely to happen but I wanted you to know I have rights too!!).
SMOKING - Smoking is not permitted inside the apartment.
You can, of course, smoke on the terrace.
SAFETY - Parents must supervise their children at all
times. Parents are responsible for their childrens safety at all times.
Foreign properties cannot be guaranteed to always have the same high
degree of safety measures as we take for granted, here in the UK. With
tiled floors, for instance, you may find you need to take more care
than you would on carpeted flooring. On arrival, therefore, you and
your party must familiarise yourselves with all areas of potential hazard.
A condition of your booking is that you accept responsibility for the
safety of all your party when in the property.
EMERGENCY CONTACT IN the CANARIES - We have English House Managers ( a couple)for you to contact in an emergency. You will be
given their phone number prior to your holiday. Unless it is a true emergency
please do not contact them before 10am or after 6pm. They will do their
best to help but you need to be aware that they are not full time employees,
they have other commitments to fulfill and their response cannot always
be instant. It is not realistic, for instance, to expect them to always
be able to get to you promptly. They are out and about leading her life.
They are great people however, and you will find they will always do
their utmost to assist as quickly as they are able. Call outs deemed by
me to be for a non emergency, such as but not limited to - locking yourself
out, will incur a minimum £15 charge, deductable from your damage
deposit. New keys will be charged at cost price and will be payable
directly to our house managers in euro's.
TOWELS & BEDDING- We provide one
hand towel & one bath towel per person. You must provide your own
towels for the beach and the pool. The beds are made up for your arrival
and have cotton sheets, pillowcases & a bedspread. Quilts are stored
in the wardrobes should you need them.
WASHING MACHINE - We have a washing machine
for your use, at no extra cost, but we don't provide powder. We cannot
be held responsible for any breakdown which may leave you without this
facility, but we will endeavour to rectify the problem as soon as we
are able.
ELECTRICITY & WATER SUPPLIES - Whilst
we cannot be held responsible for any break in supply of electricity
or water, a call to our property manager will ensure that everything
that can be done will be done in order to restore the service with minimal
disruption to your holiday. However, please be aware that the Spanish
are quite "laid back" and it is not always possible to get
workmen to attend "at the drop of a hat", particularly on
Sundays or during a Fiesta. On the rare occasion that a problem occurs,
we would ask for your patience and understanding of Spanish life, and
reassure you that WE will work very quickly to ensure action is taken
at the earliest time possible.
POOL MAINTENANCE - Wherever possible we try to obtain
advance notice of pool closure for maintenance. However, it is not always
possible to pre-warn our guests and we cannot take responsibility for
those such occasions, all of which are not under our control.
COMPLAINTS - If you have a complaint
whilst staying at the house, please speak to my house manager (details
will be provided to you prior to departure). I can of course, be contacted
directly if you prefer. I will do everything I can to rectify whatever
is wrong.
Should, heaven forbid, the worst happen and we have a dispute that we
are unable to resolve between us, then it needs to be clear that by
entering into any holiday tenancy with me you are agreeing that any
unresolved issues should be settled under English Law.
Hopefully none of this will be relevant and you will have a happy, sunny,
relaxing time and will start counting the days to your return visit!!!
PRICE INCREASES - Price increases do not affect the
price agreed for holidays already booked where a deposit payment has
been received.
DISCLAIMER - We often provide links to information
sites. These are provided as a courtesy to our visitors. Please make
your own checks as we cannnot be held responsible for third party information
(i.e. via but not limited to, any links on our website).
AND FINALLY - I've tried not to lay down unneccesary
rules and I don't think anyone could say my prices were high, so I don't
feel too bad about saying that you must take care of the property
and treat it (and my neighbours) with respect. We hope
you have a wonderful holiday and would love to hear all about it on
your return.
Happy Jollies!!!
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